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Verbal de-escalation, Empathetic Listening, and Helping Children Manage Emotional Problems

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About Course

Verbal de-escalation, empathetic listening, and helping children manage emotional problems are all crucial skills for caregivers, educators, and anyone who works with people in crisis or distress. By remaining calm and composed, actively listening to others, and providing support and guidance, we can help to create a more compassionate and supportive world. Join us to learn tools to help develop this skill.

Presented by:

Shanta Hayes, MSW, LCSW, CFSW, CCTP

Course Content


  • Lesson
  • Quiz

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